Pod-point was scheduled for fitting, on the day of the fitting I was telephoned and told the fitter was not coming because he had a puncture! Hard to believe I know, I must try ringing my employer and say I won’t be in today I have a puncture!! I was told a manager would call me that never happened. Waited weeks for this installation looks like it’s going to be another 10 days provided the fitter does not get another puncture! Customer service? I’ll leave you to work that one out! Surprised they didn’t put it down to Brexit. A wasted day off work for me, sorry no happy ending. I’ve not embellished anything just the facts, good luck