I had a fantastic engineer today by the name of Zion. He called ahead of time to confirm the installation and ask whether I needed any additional bits. He was polite and helpful and found the best route possible in the house. Mine was a tricky installation but he stayed open to the different possibilities for us to hide the power cable and put the pod point exactly where we wanted. He was respectful of the house and left the house clean and tidy. He informed me at each stage on what was going on and guiding me through using the tools. Thumbs up, excellent experience.