Rob Hammond
1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
Good ordering experience at the start, but had to wait 2 weeks for installation. Installation was relatively straightforward when it finally came, but communication from central office could have been better. However after installation support has been a nightmare. Our installed point has a fault where it works for about 2 minutes, then it disconnects and stops charging the vehicle. Their support lines are always busy, and the out of hours support staff just have a standard script to read from. I've requested support 3 times over the phone, through the app (which is limited and very buggy on Android), and over email, and nearly a week after installation I'm still waiting to hear when they might actually come and fix the fault. Very unhappy so far.
Helpful Report
Posted 1 month ago
Pod Point Limited is rated 4.72 based on 10,176 reviews

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