Pod Point are a very poorly run company and the customer service displayed has been shambolic. The only positive was the engineer who fitted the charger as he was a very helpful and did a great job but it's obvious his colleagues in the Scheduling team do not perform their roles as well as he does. I have sent 5 unanswered emails to pod point, i hadnt ordered the charging cable so the engineer arranged for his colleague to call me to discuss ordering one, the call never came. Now the charger is installed it doesn't work and I have raised this 3 times and had nothing in response.