I ordered my Pod-Point online, as I knew what I wanted, and the price was reasonable. I was emailed a booking date, which wasn't convenient for me, so this was changed without issue. However the new date the time changed from what I had book - a morning appointment - to a lunchtime slot, then the installation team were late too (though they did call to advise me of their lateness. The charging point was installed where I wanted it, but the installation wasn't very tidy. They broke a brick on my house and didn't inform me, and left all of the drilling dust on the driveway, as well as covering everything in my garage (where the cables were laid). They made no attempt to cover anything up or shield it from the dust. They connected the Pod Point to my internet, but left it for me to log a call with Pod Point Support as the charger wouldn't connect to the App on my phone. Just gave me a leaflet and said "it's all in there". Overall they were quick in installing the charger, but seemed a bit too much in a hurry to get away.