The information passed to the Centre wasn’t given to the engineer. The engineer didn’t call to say when he would arrive. I contacted Calum who advised that the engineer would call me. This didn’t happen. He then turned up without the necessary equipment to do the install (despite me giving a clear description to the office of the job). The engineer turned up very scruffy with no ID, and proceeded to advise how bad the pipe work was in our brand new house. He was due back the following day between 1-3. I was away for work and in an all day meeting so provided my partners number Incase of delays. The engineer didn’t contact my partner but turned up 90 minutes late! This totally disrupted his day and made him late for an appointment. The engineer then told my partner that he would make a mess but had nothing to clean it up so could my partner clean it?!?! There were no dust sheets put down in the cupboard (with a brand new carpet) or on the brand new monobloc. It was left for us to clean up! He then left without giving any instructions of how to use the charging point. The entire process was a complete shambles.