I like this organisation and I am impressed by its achievements. However, my installation experience exposes serious deficiencies that should be urgently addressed by the Chief Executive. It took 5 emails and a telephone call to get an installation date. The installation was scheduled to start between 11am and 2pm but did not start until 640pm. There was no telephone call advising of the delay. Unsurprisingly the installation had to be postponed to a later date. On a positive note the installer, Robert was polite and courteous and worked hard to carry out the task. We were very pleased with the installation which appears to have been carried out to a high standard.