The process from ordering to installation was faultless. Communications with office was excellent and they kept me up to date with developments (the car I had ordered was not on the governments list of eligible EV eligible for grant. They have me option for refund or to wait for the vehicle to make it onto the list. I opted for this. They called me as soon as it had made the list and installation was arranged. On installation date the installer, Chad sent me a text to let me know what time he will attend and was spot on. A lovely professional guy who did a great job. Very tidy. Explained how to operate the unit and the app. All in all very impressed.