The people on the phone wanted many photos and measurements several times. I explained on the third call that this was consultancy from my point of view and consultancy is NOT FREE! The wonderful car was delivered and even though we purchased said car back in November only taking delivery on 16 of March the Pod was delivered almost a week later! Not very good logistics! There was conversation that our simple installation was more complex and may need to spend more money being spent as a special install. Also our Leaf Salesman did not do a good job of explaining how this Pod company worked. When failing as a service always blame the salesman. I expected better after all this is not America! We were delayed several times on installation owing to illness, Excuse not verified! Sounds more like the dog ate the childs homework, try explaining that one to a teacher! What we received on installation day 1/2 day later than scheduled by the "office", a Mr Chris Snow. Take note those who have key employee jobs, you will not make it to work on same day as installation! Outstanding installer! This comes from a man who installed intrusion alarms in San Francisco Bay Area in 1977 and gone on to move to the UK and started in computer in 1984 with first client of WordStar then Intel, IBM etc from BBC Radio n TV to Moscow N TV in Russia. I do know both sides of the business. Chris Rocks! The office is less than desirable! The office will tell you that you do not have a "normal" installation! This is IMHO from a fool who has not visited our site and expecting an "end user" to tell the truth! LOL!!! I would hire Chris again, but, not the company as with hind site I would look for the competition as there were too many calls from inarticulate office person and too much let downs by everyone except Chris the Installer! By the way I am happy with our Leaf and Nissan along with Jake our salesperson. Pod was a time wasting email making many and phone calls with excuses!