1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Very happy with the installation – it could not be better. However, Pod Point hide behind a CallCenter . If you ring them, you obviously want to talk to somebody. The CallCenter will only take a message and email it across. This may get answered a couple of days later or not at all. As a customer this is very frustrating. I did actually visit the office and once you get to meet and speak with people, the level of knowledge and helpfulness is outstanding.....HOWEVER>>>>>>>>>>>
SO, now I have the car - collected on Tuesday. Turns out the charger doesn't actually work. Fault reported on Tuesday and we are now going into the weekend with nothing concrete happening other than a suggestion that I turn it on and off again and that they have reset it remotely which has made not a jot of difference. Now wishing I had read other reviews before getting involved with them...."