Very happy with the installation – it could not be better. However, Pod Point hide behind a CallCenter . If you ring them, you obviously want to talk to somebody. The CallCenter will only take a message and email it across. This may get answered a couple of days later or not at all. As a customer this is very frustrating. I did actually visit the office and once you get to meet and speak with people, the level of knowledge and helpfulness is outstanding.....HOWEVER>>>>>>>>>>> SO, now I have the car - collected on Tuesday. Turns out the charger doesn't actually work. Fault reported on Tuesday and we are now going into the weekend with nothing concrete happening other than a suggestion that I turn it on and off again and that they have reset it remotely which has made not a jot of difference. Now wishing I had read other reviews before getting involved with them....