Whilst the communication I had with Podpoint was good, it was disappointing that (having rubbished Chargemaster’s insistence on a site survey) they suggested that the installation would be easy until I had ordered and paid for the charger. Only then did they insist (correctly) that the installation couldn’t happen until a number of changes had been made to the existing wiring (we already had a charge point for our PHEV but were upgrading to full-electric). Most upsetting, though, is that I paid for a locking chargepoint but was supplied with a different model. I emailed and telephoned about this error but, almost a week later, no-one has yet bothered to respond.