1. How well was everything explained to you during the ordering process?
2. How was your booking process and slot scheduling experience?
3. How was the installation on the day?
"Installer turned up 2 hours late & very grumpy. He refused to start work because "the job would take two days but he had only been scheduled for one day". I had to email his manager (Ali Huckin) who had to phone him before he would agree to start. He then told me he couldn't dig a trench to the location of the POD-POINT because "his detector said there were live cables". I said his thing was bleeping because the main fuse board was just the other side of the wall in a cupboard - and that was where his cable should be terminated. I am 65 years old but I then had to take up my own floorboards and crawl in a void barely two feet high, under my living room floor with his drill, to make the hole through the wall for the POD-POINT cable! While I was under my floor, he dug the pit for the POD-POINT in the wrong place and initially refused to move it because he had poured the concrete. It took another email to Ali to get that sorted. He then got even grumpier when I said I did not want concrete poured over the POD base, but wanted it bolted to a concrete base so it could be removed if necessary when I get my drive re-laid. But when I checked, he had brought the cable up through the wet concrete without any conduit, making it impossible for it to be replaced or changed. In the end, he left after 4 hours - so much for it taking 2 days!
The electrician was booked for the next day, but he cancelled 2 hours after he should have arrived, because he had hurt his back. Ali re-booked it for the following week but It was very stressful for me to obtain the extra time off from my employer.
The electrician said if the installer had run the cable in conduit through the concrete he could have fitted a second cable to allow sensing of the load and cut off the charging rather than blow the main fuse. He could not do this because of the installers methods.
All in all a very unsatisfactory experience, the only good points being Ali Hucker trying so sort things from her end and the electrician trying to do the same, but the installer's attitude was appalling!"