took payment then presented a whole host of bureaucracy that was not expecting on line form filling did not work (I have a mac book pro) manual form filling and communication with staff was a nightmare. Your staff rudely blamed me for their own errors. Overly officious! The fixed cable length is less than the cable that came with the car. The charge for a longer cable was extortionate. The additional charge for a holster is ridiculous. A holster is a basic requirement. You tried to charge for a second call out when the engineer sad that was an unnecessary charge as he had another job in the area on the day in any event.