Had tethered unit fitted, hubby at home to ensure someone in as they asked if they could come earlier than the agreed day that I would be in. Engineer left and I arrived home from work but couldn’t get it to work so in the end I rang the engineer back and he agreed to return. He also couldn’t get the charger to connect properly to the car, it was so tight to get on then had to use brute force to pull it out of the car. He said he had never heard of this before and I suggested that as my lead worked that he turn it into an untethered unit until they could resolve the issue. That was weeks ago, I have been deal with Calum who said he had had reports of the same issue from some of the engineers and they were waiting for feedback from Renault primarily but that they would probably just bring lots of different leads and hope one was more easier fitting. I requested an update about 3 weeks ago and he said his colleague was in leave but that he would get an update but even though I again requested an update I am still waiting. Now I have an issue today where I am unable to charge as it is a static blue light and they have agreed to pass it to a technician to contact me so about 4 hours later I’m still waiting. I have just ring again and had to go through everything again. They cannot confirm how long it will be before I am contacted and they also cannot tell if it has even been passed on to a technician to contact me. What a waste of space this company is, the only reason I went for Pod point is their video about the company’s ethics, righto till they get your money then they don’t give a damn about customer service!! I do not recommend this company at all
Helpful Report
Posted 1 year ago
Pod Point Limited is rated 4.70 based on 11,508 reviews

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