I would like to start by saying that the POD Point itself has been installed to our satisfaction and works great and we have had no issues with the kit itself. The electrician who did the installation had issues with his own equipment (tablets/phones) and had trouble getting the POD Point up and running, which he told me he had been having issues with all week. He wasn't exactly a great ambassador for your brand! While he was there I noticed that the heating had gone off in the house. I asked if it could have been anything that he had done that had caused it, as the power had been turned off for an hour, he assured me it shouldn't have affected the heating. The installation took place on Friday, but we couldn't get Worcester/Bosch to send an engineer out until Monday. So unfortunately we spent the weekend with no heating or hot water. On Monday the heating engineer came out and discovered that the supply to the gas meter had been knocked off, the valve must have been knocked while your electrician was working near it. I know accidents happen, and it was unfortunate that this happened on a Friday, but I feel that more care should have been taken when working around the gas meter.