The customer service offered was terrible; my account was transferred from person to person at POD Point and I kept receiving emails from different people - but all asking me to do the same thing. I also felt there was a real lack of information about the process for installation; it was never clear what paperwork was going to be needed when, or how long the process was going to take. Finally, we had specified that we needed the charge point installed at a certain time of day as we are constrained due to business activities on site. The first engineer turned up an hour late, and then was extremely rude when asked to leave without completing the job. The fact that he turned up late also meant I couldn't get the charge point installed for another week, which meant I had to go back to my dealer garage in order to charge my car.