Where do I start ? After a really long day coming to Margate from London to visit my sick relative in hospital along with my two elderly sisters. Decided I would charge the car for an hour to ensure we would get home. I plugged the car into a pod point charger and off we went to have a warm drink came back an hour later to find I could not release the cable, I called pod point and they tried several times to release from the main system, however that did not work, the telephone advisor told me someone would call me to help, which he did , I tried several things to no avail, he then told me he would need to come to my assistance, when I asked where he was coming from as he was the only one on call, weston super mare 4 hours away . I’m absolutely shocked that this was the closest person who was able to assist us and he would not get here until after midnight, the time I called was 19.40 tired , hungry, and totally fed up with this appalling service I will not be using pod-point again and most certainly will not recommend to anyone. The government are encouraging people to buy electric vehicles, but need to monitor how the providers can offer proper support to their loyal customers. Only having 1 person on call for the night is ridiculous. There needs to be more staff on call over the uk, may I Suggest they train more staff. I hope no one else needs assistance because they will have a long wait.