The installation on the day was excellent. Guys turned up on time, were friendly, helpful and finished quickly. Very nice neat job. The process leading up to the installation was poor though. The initial contact from Pod Point didn't come until 5-6 weeks after we got the car [bearing in mind we opted for a pod point installation as part of the car purchase arrangements]. The we were given the initial installation date of 7th July which was incorrect and was amended to 12th July without being told, just noticed it from the"track my driver" option on the installation email. The date had changed, but no-one told us. Then on 11th July a ladder was delivered, when guys arrived the ladder was not the one they needed / wanted, so the installation was cancelled. Apparently no-one from Pod Point could arrange a replacement ladder on the same day with your supplier [Speedy]. Installation was therefore re-arranged for 25th July. So, overall, not the best experience. Which is a shame, as the charger seems to be great !