Although the process from ordering to installation (of a domestic podpoint) was completed in a short space of time it was difficult to communicate directly with the team organising the project. Being deafened, I requested prewarning over timing of telephone calls, which was not heeded. Emails (my preferred method of communication) can be difficult and this was made more so by extra work required at the property prior to installation. Although this prep work was completed by a PodPoint registered electrician (organised by me) who advised us of an exact location to 'cut in' the cables this was ignored by the company and their engineer. There was also the fact that an unwanted piece of equipment was sent out without being requested by us yet the return cost of this was not refunded. The work seems to be of a good standard however and the end result is working. The app could do with a little improvement regarding continuous display of charging status etc but perhaps that is something which is being developed.