Excellent installation by the experienced engineer who went out of his way to make sure that cables don't ruin the look of the house, thats 5 stars + for him. Communication via emails - had to chase number of times although was told they come back to me on certain days. Didn't like the process at all, its not transparent and clear what needs to happen and you buy homecharger without knowing when it can be installed. After the purchase you need to fill in lentghy technical form with pictures (why not have option for engineer to come out and assess the property for a fee?), after submitting the form and once it assessed you can get charged more (this was in my case) as installation wasn't straight forward. This would be fine but then I would have considered not buying additional options that comes with a charger. Date is also given to you, but that was easy to change.