The process to arrange my installation was poor. The individual who was initially dealing with it left Podpoint and my installation was left un-progressed thereafter. This resulted in a major delay in arranging installation; and I had my EV over a month before my charging point was finally installed. Thankfully though, once the engineer came out to make the assessment, an installation date was set soon after. I cannot fault the engineer at all. He was a thorough, tidy and professional worker and have no complaints about the service provided in terms of the actual installation.