Very please that I received a prompt installation date. The engineer arrived on time. Very professional. Work done to a high standard with good explanations. My schoolboy error was not to try and charge the car whilst he was still on site. Subsequently, when we first tried to charge, the charger instantly went into safety mode and has stayed there ever since. Resetting the switch in the meter box has had no effect. Connect customer support. Indicated would be contacted by the team within two working days. Hasn't happened. No response to a second email. As it stands have paid £1000 for a box that doesn't work.