First, let me say the two fitters I had was spot on and I had absolutely no issues with either of them who both kept me informed and explained what they were doing. However, the rest of my experience was poor both in communication and delivery. I sent all the pictures (three times) of my house and where the connection would be required. On the first occasion, the fitter arrived and explained he had been booked out on a second job and wouldn't have time to finish it I explained that I had sent you all my details and he said well he won't have time to finish. I then had to go through the rigmarole of trying to re-book your fitters which was appaling, I was then told I had to pay an additional fee of over £150. When your second fitter came he believed he was there for a full install, in fact, he had the job completed in no time, all very poor from your side