We have used pocket receptionist for over 2 years and I can honestly say we have had no issues. They have always been able to accommodate any of our requests and provide an extremely bespoke and customised service. We have made a few app suggestions and these have never taken a long time to implement for us. The agents are always professional and the feedback from our customers is always great. We use their service to supplement our own agents and with both teams using the same system the integration in seemless along with our customer experiences. I would have no hesitation in recommending their services to any business.