My sister has waited nearly four weeks for an engineer to connect her broadband. She had to have the phone line reconnected which happened over a week ago. The engineer came out today and said she was connected, but she had no connection, when she called Plusnet she was told it would be live at midnight tonight. She contacted them again this afternoon and was told she would have to wait another 5 days for an engineer to go out to her. She is a new customer and the way she has been treated is diabolical, I would not recommend Plusnet to anyone, and their advert on the television is totally misleading. They should be ashamed to put that advert on the television.