The price was ok. I choose this for a good price, however it took two months to go wrong. my direct debit was taken and it did not get to my account. I telephoned plusnet who asked for proof the payment came out of my account. I sent this , I was told ten working days to respond. after this time, I was told even with the prof of payment . I was told to go away . and my account was now in arrears. I tele my bank , who confirmed payment made. I went back to plus net who would not look into this. I got a bill for the use of my phone, I had paid. After 6 more calls , and my phone being cut off , they took double my useage. then after a few more calls , the money was found in their side account. I was asked to sent 3 months call charges in advance of my account. before they would refund the thirty pounds, my account was paid up in advance. they just could not understand how their own system worked , how to deal with customers. I was told at one point , I was bothering them , and not to ring again. no one could understand how to deal with my problem, they put me in a hard ship situation as money is tight. and I could not pay several other bills. At one time I was over 6 months ahead of my bill. Staff and managers on customer services needs complete retraining in good manners and customer service. they have no idea. still waiting for my refund after 4 months , saying its on its way.