The worst customer services their adverts about good customer services is untrue I signed up to Plusnet after a reasonable spell with sky who incidentally have excellent customer services I signed up online and through a glitch on their website ended up charging me twice So I had the unpleasant experience of having to get in contact with an agent, this took me over 60 minutes to get through to an advisor! My contract was arranged on the 17th of October and I waited patiently for my router to arrive I finally gave up today (21st November) and after another 60 minute wait to get through to an advisor cancelled my account and now have to wait up to 30 days to get a refund The thing that is very clear is that Plusnet has the worst customer services of any of the big broadband providers, even worse than Talk Talk which is really saying something! So anyone reading this please be careful, Plusnet make big claims about their customer services but the truth is that this is completely misleading They are dysfunctional and virtually impossible to get in contact with, I did not receive the service I signed up to even though they were quick to take my money. I rank plusnet the worst broadband service provider with the worst customer services