Signed up to Plusnet after stressful house move, story goes like this... PN - installation will take two weeks Me - OK fine I'll do without phone broadband until then. Installation date comes around and take day of work and wait at home all day. No response, I call them. PN - No sorry your appointment is tomorrow. Me - Not good enough, why didn't you let me know. PN - We emailed you Me - ah yes you took down my address incorrectly. Me - Why didn't you call me - Oh yes you took down my mobile number incorrectly as well. PN - We can install tomorrow Me - OK i'll check with work. I get back to them. PN - no sorry we can't do tomorrow, will have to be in 10 days time. Me - No apologies, really poor customer serivce and they had the cheek to threaten me with a £70 fee if I missed the appointment. Plusnet ... they'll probably NOT do you (or themselves) proud. You can't even contact them by email, only on-line (will not connect as they are too busy) or phone them - expect a 20+ minute wait before getting passed around like an idiot for thinking they have great customer service. In the end went with EE - no fuss, no problem just a bit more expensive.