I called out one of your plummer’s last week. I had a kitchen tap that was leaking from the base. It needed a replacement ‘o ring’. The local Plummer’s merchant didn’t have the correct one for the tap so the plummer bought what he thought might do the job. It didn’t work! He did the best he could but told me that I needed to go online and get the correct ‘o ring’ as what he had done would not last. So £80 plus VAT later i have an incorrectly fixed tap and will have to pay another £80 plus VAT to get the plummer back! A bit much for a 74 year old pensioner, don’t you think. It might have been kinder if I’d been asked to get the correct fitting and then called for your help. I should add that the gentleman who came was polite and and a tidy worker.