Items ordered for next day delivery (the week before Christmas, for gifts), to be delivered to a local store for collection with opening hours of 8am-11pm (including Christmas and Boxing Day). Store chosen because of all-day opening hours. Goods never delivered! Delivery company Yodel website advised no-one was in for delivery (!) so goods were to be collected from warehouse 15 miles away! Very disappointing. Obviously they had not tried to deliver. Missed giving Xmas presents to my neices who were disappointed. I contacted the company and have received NO response. To date, they have taken my money and not delivered anything. Extremely poor service. Do not use this company. Now need to chase them to get my money back...