We arrived a bit late & tired. When I went to your small office I was given the key fob for the car. I was given a small air freshner and the key fob to the car but I was not given a ticket to put in the exit barrier & told of the parking apace number. I only did note that no exit ticket was handed to me. That was only noted when I was stranded at the exit barrier the operator asked for the booking ref number so I had to find it in my hand luggage then the operators computer froze and he got it after few attempts & was kind enough to let me out after verifying. It was very very annoying & inconvenient as it was approaching midnight & we were so exhausted. So it was the most unexpected delay and experience I ever had. I am worried as I used Plane Parking many times before & it was satisfactory then but this time was very very different.