Ordering was straightforward. The cooking instructions were helpful and the turkey was delicious. The reasons for 4 stars instead of 5 are: I received an email to remind me that I should book my delivery slot as they were filling up rapidly. I was concerned as I had booked my slot when I placed my order. To be fair, I emailed Pipers to query this and received a response very quickly to confirm that they had my delivery slot booked and apologising for any confusion. I also found the volume of emails promoting goods in the last couple of months somewhat tedious but, overall, the service is good and the turkey was well packaged for delivery.