Wonderful experience from beginning to end. The owner, Piers Berry responded personally to every email within 15 minutes. He worked with me to design a slightly customized version of the watch I wanted. I can say with 100% conviction watch was exactly as promised. In fact looked even better in person. Purchasing a watch over the internet is often leap of faith. The web is flooded with less than scrupulous parties more than willing to take advantage of a good faith buyer. Pinion is most assured not one of those companies. In these days of impersonal call center customer service it was a refreshing change to work with the actual owner. Even though this purchase was small in the present day of five, six and even seven figure watches Piers provided an experience that would rival any of the present premier manufacturers. Already looking at my next Pinion purchase!