Worst experience ever. I always get my trees from pines and needles brockwell pk, but moved to Wallington this year so ordered a fraser fir online that cost me £104 with delivery. When it arrived I cried, it was the ugliest tree I have ever seen, all misshapen, unequal, broken, and sticky with sap. I then struggled to get through to their services to resolve, so many calls/emails, had hassle over getting a full refund and had to chase them repeatedly to collect the tree as they expected me to just keep it in my front garden and dispose of it in the new year. Never again, I found a lovely local nursery and got the most beautiful 7ft Nordman fir for £55.