I paid extra for a delivery by 1230 on Friday December 17. By 1340 I had no notification that no tree was coming, despite having my family gathered for decorating. Upon calling the company, I was informed the tree had gone to the wrong depot and wouldn’t be delivered until Monday. When it did arrive, it was dry and the bottom scarred over with sap—left by the door by the courier and not even delivered in as promised.
Despite speaking with two customer service people no one even offered to refund the delivery fee—a service I paid for and didn’t get.
2 years ago
Pines and Needles has a
4.2
average rating
from
2,472
reviews
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