The tree looks good and there was timely delivery, but... 1. The tree was full of bugs - green caterpillars, black slug-like insects, and other ones that are difficult to describe (jumping ones). Yes - this is not my first Christmas tree and I am used to a spider or two, but this tree was like something coming out of a horror movie. 2. The tree arrived quite muddy - I had to clean the needles. 3. The tree is much less wide than the one I had bought last year from Pine and Needles (but it would have been very happy if the first not for the first 2 points) . Overall the delivery and everything was great, but the quality of the tree was a bit horrendous. I am usually quite excited about decorating my tree, but this has ruined my mood. After such a year I hoped at least the Christmas tree to be right...I guess that got ruined too!