Wednesday- tree finally arrives at 10pm. Driver says ‘worst tree I’ve ever seen’, promises a replacement on Thursday, which the customer service team confirm (by email). Thursday- stayed at home all day for tree delivery, no tree, no communication. Friday- A none apology from customer services but a promise of a tree by 5pm. Driver arrives apologises that tree is no good, promises to return within 2 hours with a replacement. Driver tells our 4 year old there will be a tree when he wakes up in the morning. No tree, no communication. Saturday- Call customer services, promise a replacement, no tree, no communication. Quite honestly the worst customer services I can remember enduring. Do not waste your time or money with this company. They can’t be trusted to do the basics.