I ordered a tree and decs and a stand as a surprise for my sister, unfortunately somehow it was lost between the store and dispatch. I was advised there was no other delivery slot until Tuesday and no way to get it delivered for this weekend. It was very disappointing that no solution could be offered to deliver for tomorrow or Saturday, and I paid to have it delivered at 12.30 today. No one informed me there was an issue with goods and delivery and I only found out because I called chasing it this evening. I have asked for a refund but have received no email acknowledgment that a refund has been processed although I was advised it would be done, howeverI would be happier with some written acknowledgement of when the funds will return. I used the service last year with no issue but this year it has been awful and very disappointing.