I just received my wedding album (layflat, 12x12). I worked with them over multiple months and through many, many versions because I was so picky and they were patient and helpful throughout the entire process. I LOVE my album. Like I said, I'm super picky and a perfectionist, and it is rare that I really love anything, especially when its so important to me, like my wedding. But I LOVE this album. It's perfect. The pages are thick and beautiful, the photos came out colorful and sharp and lovely, the leather cover is high quality. Everything about this company, from their design service to their printing and final production, deserves five stars. I'm so happy I made my album with them.