I was happy with the item received, the album itself is very good quality. It was vey expensive though, much more than I wanted to pay. The costs build up after every section of the process - the ‘design fee per page’ in particular I felt was a sneaky last minute addition, deliberately placed there because it is too much effort to return by that point. Also, i was disappointed with the customer service. If a material is not available, regardless of whether it is your fault or not, the first rule is to apologise and accept responsibility. The second rule is to offer an alternative solution or a cancellation. I don’t feel these basic rules were followed - there was a reluctance to cancel the order when we requested. I now know that was because the order had already been partly printed, but with all respect, that is not our problem! It was a huge amount of money so I wasn’t willing to compromise on what we had originally requested. Luckily a solution was found in the end though.