I ordered seven double mounts (without frames) and I expected seven double mounts. But I received fourteen separate mounts, seven each of the two colours. This would be ok if the sizes were identical as they would sit in the frames together, but the sizes varied by a few millimetres and they looked terrible in the frames. So I had to get out my PVA and stick them all together, which is what I would have expected the professionals to do. Furthermore, the ordering was complexity itself, as they ask for picture size, not aperture size, and instead of working from the bottom mount aperture, they (counter intuitively) work from the top mount aperture. They ask you to choose mount size and don't allow you to input frame size (I had the frames already). So I had to estimate a "picture size" (not easy as they add or subtract 5mm, not sure which) and then add 8mm all round to allow for my double mount offset. I got it right, but I'm not sure I could do it a second time. I did email the firm first and ask about this but they never had the decency to answer. As a final observation the grey mount isn't grey, it's a sort of khaki beige which doesn't suit the bluish tinge of my pictures. I'm afraid I won't be ordering again, which is a great shame as I was looking for a firm not too far from me with which I could form a good relationship.