When I dropped my phone and the screen broke i was a disheartened but a call to the phones 4 u care team put me at ease when they told me to take the phone to the retail outlet and it would be replaced. When I went to the phones 4 U shop every thing was dealt with by the assistant without any problems until I was told that the only samsung galaxy s4 that they had in store was a white one as this was the only colour that i didn't want i was told that they could order a different colour and i would be able to collect it from the store in 2 days. When I went to collect the phone 2 days later i was told it had not arrived , 2 days later it has still not arrived and have been told it wii be another 2 days before it gets to the store for me to collect. This is the second time this has happened to me the first time being when there was a manufacturer fault with the phone Come on phones 4 U