I bought a pay as you go phone online on Orange. I had the phone delivered in 2 days which was good, but that's where it ends. I received a sim pack which allegedly had the £10 top up on there already which is impossible but still I believed them. After waiting over 4 days for the top up to come through and speaking to them via online chats on numerous occasions, I was promised that I'd get the £10 refunded into my account. I had to confirm my account details with them which I did and I tripled if not quadrupled checked my details before hitting send. They confirmed it was the correct account details as I purchased the phone through the same account and was told the money would go straight through. I again accepted their apology and fell for their lies. My money STILL hasn't come, neither has the £10 top up I paid for. Never again will I do business with them and neither will my close friends and family as they know about this. What's £10 to these millionaires? Why steal from a repeat customer? Shame on you.