Hermes/Evri failed to deliver my petshop.co.uk parcel - its been delivered to some unknown address. Why they insist on using a courier company that is renown for being extremely unreliable is beyond me! Whilst thats extremely frustrating, its the Petshop.co.uk non-existent customer service that makes everything 100% worse. No response whatsoever to any emails, just been completely ignored. On hold forever to their phone lines and never get through to anyone - just annoying muzak on a loop for over an hour before you want to pull your hair out n hang up - the fact they are constantly "experiencing a high volume of calls" tells you everything you need to know about how they've shoddily let their business slip. So I've still not got my order nor my money back and cant speak to anyone from the company. I am now having to escalate to the retail ombudsmen.