I used this company for a year or so mainly for dog food and treats until I realised they had charged me for dog treats that had been discontinued and were no longer arriving with my orders. I have my order on repeat so didn't realise initially as I assumed I wouldn't have been charged. However I looked back over invoices, against my bank statements and realised I was charged at the point of order, and for the items that were out of stock. Contacted customer service and 'Claire' who dealt with my query was totally useful and unhelpful and simply denied that I had been charged and did nothing about it. DON'T ignore the negative reviews. You might be be lucky and have an ok experience with them initially...until something goes wrong and then you're dealing with an untrustworthy company out to take your money. Avoid this company and buy through more trustworthy suppliers.