I have never been away as a single lady with a large dog so booked through PetsPajamas to erradicate any difficulties. The information on website sounded amazingly dog orientated and friendly with an out door dog area to dine with your dog facility! However upon arrival after a long car journey there were no water bowls out or inside. I was sent unaided with bags and dog to the 3rd floor. There were no gestures of welcoming the dog with treats in reception or in room. Also no dog feeding station/bowls/old towels in room. I had taken my own but these would have felt welcoming. In the evening the 2 gentlemen on duty in bar and restaurant were both obviously scared of dogs and were jittery. I asked to dine and they said only guidedogs were allowed. The manager eventually allowed my to eat in the empty restaurant. I was disappointed my dog was not offered any water food or snacks. If avalivable i would of happily paid rather than get her to sit and wait and watch while i ate mine! I fed her in the room later. The next morning at breakfast the buffett was busy with lots of people and children and self serve style food. I asked if i could plate up and sit in a seperate area when we could relax and enjoy breakfast more. I was told no. The manager later agreed we could. There were no other dogs to my knowledge. Staff did not know about the 'dog friendly' services advertised and the hotel seemed to tolerate rather than welcome dogs. I felt let down as paid a lot of money as i thought my dog would be spoilt..she was not. In general the hotel was nice, rooms confortable with ac, par parking ample and food nice..but not dog friendly.