We wish we had read David’s review!! We feel exactly the same. Sick to the stomach after being scammed out of nearly £1,300. We bought a 55” Samsung TV that we unpacked as per the instructions. Upon turning on it was apparent the screen was damaged. We reported this immediately and asked for a replacement, in line with their ‘Peace of Mind’ returns Policy. To be told we must have damaged it when taking it out of the box. Which is 100% not the case. We suspect it was a previously returned item, especially as the plastic screen protector was wrinkled and had clearly been partly removed. They have offered us a replacement at a discount!!! Sounds like BTEGOTW…….. Buy Two Eventually Get One That Works!! Nice earner for them. As we say. We feel totally scammed and distraught. Please do not buy from them!!