Read all Petalina Ltd reviews.
"I purchases one of your doles a month ago. I tried to call you, and nobody picked up the phone. After I sent you an email, you answered that I will get it soon, but still nothing we have gotten. You even did not provide me with the trucking number..... It seems very confusing...."
Hello Lyudmila, thank you for letting us know that you have concerns about your order which was placed 2.5 weeks ago. Our shippers send all our customers the tracking number concerned but I will send this to you again today by email. Then (good news) you will see that USPS attempted to deliver the parcel yesterday to the name and address supplied but it was unsuccessful. Hopefully they have left a card letting you know if they will try again or if you need to go to the delivery office to collect it. I'm sorry if you feel this delivery time is too slow, but we do warn on our website that delivery takes longer at this time of year because our economy shipping uses worldwide parcel services which slow down at Christmas, but we also have an express service available to the US too which perhaps you could choose next time.

I'm very sorry that we didn't pick up the phone - I realise this can be frustrating when you need to speak to someone. I'm sure you allowed for the time difference but had you had left a message we would have followed up. Similarly, had you let us know by email you were still concerned we would have looked into it again for you.

Anyway, I am now hoping that once you receive your doll you will be very pleased with her and that it was worth the wait. Thanks again for your order. Cate
Petalina Ltd is rated 4.93 based on 1,179 reviews

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