I worked with PetAirUK to get my dog, Pudge, from the UK to the US this August 2020. We opted for the Gold service, which included their veterinarians doing all the paperwork with customs, and flying. Every step of the way working with the people at this wonderful company was organized, helpful, and incredibly supportive. We had to fly out of the country the day before our dog left, and it was very hard to do this. Pudge had to stay in their kennels overnight, but everything was handled well from the very first communication with PetAirUK. They arrived to pick him up from our home in Cambridge on time, and the wooden crate they had prepared for him was the perfect size, and very comfy. My dog jumped right in and made himself comfortable. I was contacted every step of the way with texts from the driver, and emails from Anna Scott, who I worked with closely. She gave me much needed support throughout because I did find it very hard to leave behind my dog in another country just even for one night! They sent me pictures of him, which I actually wasn't expecting, but this made my whole family much happier when we saw our dog looking happy and healthy. He arrived in the US in great shape, and had clearly been well cared for. I would highly recommend this company to others; they were absolutely superb in their care of my dog and in their support of me and my family. They really understand how hard it is to send pets home. And in these uncertain times with the coronavirus and other things happening in the world, they are a truly comforting, bright spot in our lives. Thank you PetAirUK! And thank you Anna, Mandy, and Linsey for all your help and support with getting Pudge home to us! We are very grateful!!