Ended up not using this service and using flypets. They were MUCH better at shipping my 3 cats from the UK, to Los Angeles. All 3 of my cats through flypets were flown out within a week of my initial message being sent to them. Where at petair UK spent a whole week just to tell me incorrect information! What a sham. My mother passed away, and someone had mistakenly listed the cat as a Bengal at the vet. After speaking with the vet and our previous vets, who did not have him listed as a Bengal, it was taken off the record. However they still ran me in circles, having me call agencies that yelled at me for even bothering to call them, which absolutely added to the grief of my already dead mum… Again, if you’re looking to fly your pets, look elsewhere! There are much faster, safer and cheaper options than this terrible company 🤣 I now have my 3 cats with me, nice and safe.